Terms of Service
Welcome. The terms, conditions, policies, and notices contained in this document (these “Terms”) apply to all websites operated by SimplePlan LLC , (the “Site”). Any reference to “we”, “us”, or “our” in this Policy shall refer to SimplePlan. Please read these Terms carefully before using the Site.
SimplePlan "Simple Guarantee"
Your complete satisfaction is our top priority, and we’re confident you’ll be pleased with our SimplePlan services. Still, if for some reason it does not sufficiently meet your needs no worries.
We offer a full 100% money back refund up until your approval of your Concept Design.
After the Concept Design stage there are no refunds, but we offer our Simple Guarantee. During the Revision stages and up until your Final SIMPLEPLAN Design if you are still not completely satisfied, we have our SIMPLE GUARANTEE. It simply states that we will make it right by bringing in another designer or even our Senior Design Manager to correct any issues you may have.
- Purchase Online
- Pre-Design Stage
- Design Analysis Stage
- Concept Design Presentation
- Client Approves
- No refunds after this point. Simple Guarantee starts after this stage.
- Revision #1
- Development Design Presentation
- Revision #2
- Final “SIMPLEPLAN” Design Presentation
- After approval, changes would be a rework
- Client Approves
If anything is unclear or if you have more questions, feel free to contact our customer service team by:
Phone (850) 898-2200
E-mail us at firstname.lastname@example.org
Live webchat Monday – Friday: 8am – 5pm
SimplePlan shares all discounts with our clients. You pay what we pay.
Yes, that is correct. We show you the retail price of the item, and we show you our cost. We will pass on all savings to our customers. We believe in being open, honest and keeping things simple.
If a couch is $1000 at Retail, but our cost is $800, then you will pay the $800 plus any applicable tax and shipping charges.
US Based Clients:
SimplePlan will invoice client for all items that were approved by our client. Client makes one payment to SimplePlan, and in return SimplePlan will make all individual purchases on your behalf from the different vendors. We are your purchasing agent.
Clients will pay SimplePlan :
Discounted Item Cost + Shipping Fees = SubTotal + Tax = Total +plus management fee of either 13% or 20%. See below.
Costa Rican Based Clients:
SimplePlan does not act as a purchasing agent in Costa Rica transactions. Instead, SimplePlan will give you complete shopping list, contact details, retail price, our price, etc.. Client can take our list and contact the different vendors and purchase directly through the vendor and receive our special pricing.
Clients will pay Vendor:
Discounted Item Cost + Shipping Fees = SubTotal + Tax = Total +plus management fee of 13%
SimplePlan charges a Management Fee on all furniture and accessories sold. Management fees are standard in the design industry with an average between 20% – 25%.
What does this fee cover? The fee covers our time and effort to source, research and identify the correct item that will fit the clients space, budget, and design style. SimplePlan has established many trade only relationships that allow retail buyers access to their mostly private shopping network. We present to client, update, and continue to source to build out a complete shopping list that the client approves.
- The standard management fee is 13%.
- For clients that use our Warehouse services the management fee is 20% (not available in Costa Rica)
NOTE: This % is based on the amount charged to the client not the retail price of the item.
Management Fee is added to Invoice on approved Shopping List items and paid through our Design Studio software along with their items.
If you and your designer are still in the concept design stage, then there are no fees for changes to the layout or design.
If we are further into the design and there are changes that move the structure or overall layout, then there maybe a re-work fee. The designer will determine the extent of the work needed to go back and rework the layout. This is case by case as some changes are minor and others are a complete re-work.
The fee is $30 an hour for re-work. Your designer will review your needs, the project, and present a package to accommodate your design changes. We suggest that all appliances, bathtubs, showers, sinks be decided before advancing past the Concept Design Stage.
For clients that are located in one of our markets, they may utilize our Warehouse services (not available in Costa Rica)
The Management Fee of 20% (mentioned above) covers receiving the item to our warehouse, inspecting, storing (1 month free) and 2 men and a truck to deliver the item(s) to your home when client requests.
The item comes with 1 month free storage. For additional months there will be additional charges. This fee is determined by our local warehouse partner and we pass their charge on to our clients. SimplePlan does not markup or profit from this fee. Contact customer service for your local warehouse and fees associated.
Additional storage fees will be charged through our Design Studio software and invoice are to be paid within 14 days. Failure to pay storage will result in lose of access to items at our warehouse partner until payment has been made and all back payments, fees, taxes are paid.
The SimplePlan design, renderings, and/or drawings SHOULD NOT BE SCALED or used for building permit(s), or construction documents. Drawings are visual representations of client’s design. Client should speak to architecture and/or licensed contractor for official building code, and regulations. Client to verify all measurements and existing conditions and dimensions required to complete the project. SimplePlan staff has a network of General Contractors and Architects if client needs the additional help.
(1) SITE CONTENT
(a) Except as otherwise provided by a third party, all content on the Site is SimplePlan LLC. The Site contains copyrighted material, trademarks, service marks, trade dress, and other proprietary content, including but not limited to, text, software, applications, sound, photographs, buttons, images, logos, video, and graphics (the “Content”), and the entire selection, coordination, arrangement and “look and feel” of the Site and the Content are copyrighted as a collective work under copyright laws (collectively, “Intellectual Property Rights”).
(b) Neither these Terms nor your use of the Site transfers any right, title or interest in the Site, Content, or Intellectual Property Rights to you. We and our third-party licensors retain all of our and their respective right, title, and interest to the Site, Content, and Intellectual Property Rights. Any rights not expressly granted are reserved.
(c) Except as expressly provided in these Terms, you may not use, modify, republish, frame, print, display, perform, reproduce, license, transfer, sell, assign, post, transmit, distribute, reverse engineer, create derivative works from, or otherwise exploit any Content or information from the Site, in whole or in part, without our the express written permission.
(d) The Site is available worldwide to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service, or other unforeseen circumstances. Further, a reference to a product or service on the Site does not imply that the product or service is or will be available in your location. The Content of the Site is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. The Site is provided from the United States of America, and all servers that make it available reside in the United States. The laws of other countries may differ regarding the access and use of the Site. We do not make any representations regarding the legality of the Site in any other country, and it is your sole responsibility to ensure that your use complies with all applicable laws.
(e) Certain materials on the Site may be furnished by third parties. Certain products, services, or company designations for companies other than us may be mentioned in the Site for identification purposes only. Third-party trademarks, trade names, logos, product or services names contained on the Site are the trademarks, registered or unregistered, of their respective owners.
(f) Nothing contained in these Terms shall be construed as conferring any other license or right, express or implied, under any of our intellectual property rights or under any third party’s intellectual property rights. Any rights not expressly granted herein are reserved.
(2) USER CONDUCT
By using the Site, you agree that you shall not:
(a) delete, modify, hack or attempt to change or alter any of the Content on the Site;
(b) attempt to access accounts, computer systems, or networks connected to any of our servers or to the Site, through hacking, password mining, or any other means, or obtain or attempt to obtain any materials or information through any means not intentionally or readily made available through the Site;
(c) use any device, software, or routine intended to damage or otherwise interfere with the proper functioning of the Site or servers or networks connected to the Site, or take any other action that interferes with administration and operation of the Site or other parties’ use of the Site;
(d) use any robot, spider, or other automatic or manual device or process for the purpose of harvesting or compiling information on the Site for purposes other than for a generally available search engine;
(e) use any of our names, service marks, logos, or trademarks without our prior written consent, including without limitation as metatags, search engine keywords, or hidden text;
(f) use any material or information, including images or photographs, which are made available through the Site in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;
(g) upload files that contain viruses, Trojan horses, worms, time bombs, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another; or
(h) defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of any third party.
(3) PERMISSIBLE USE
Except as indicated to the contrary elsewhere on the Site, you may view, copy, retransmit, and print the Content available on the Site subject to the following conditions:
(a) you may only use the Content for personal, informational, or non-commercial purposes;
(b) you may not provide, sell, license, or lease the Content for any fee or other consideration;
(c) you must ensure all copyright, trademark, and other proprietary rights notices included in the Content as presented on the Site appear on all copies;
(d) you may not modify or alter the Content in any way; and
(e) you may not use any graphics separately from accompanying text.
(4) OTHER SITES; THIRD-PARTY CONTENT
As a convenience to you, the Site may provide links to websites and access to content, products, and services of third parties, including our affiliates, strategic partners, and other entities with which our connection consists of only a hyperlink (“Linked Site”). All Linked Site are provided only because they may be of interest to Site users. Information and views contained in Linked Site are not adopted or endorsed by us.
We do not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on these or any Internet sites. We reserve the right to terminate such links at any time. The fact that we offer such links should not be construed in any way as an endorsement, authorization, or sponsorship of that site or its content, products, or services.
(5) MODIFICATIONS TO TERMS
We may change, modify, add and/or delete all or portions of these Terms from time to time by posting updated Terms on the Site, which shall apply to your use of the Site after such modifications have been posted. Please review these Terms periodically for any updates or changes. Your continued use of the Site following the posting of any updates or changes to these Terms constitutes your acceptance of such updates and changes. If you object to any provision of these Terms or any subsequent modifications to these Terms, your only recourse is to terminate your use of the Site immediately.
(6) TERMINATION/MODIFICATIONS OF SITE
We reserve the right to modify or terminate your access to the Site or portions of the Site, at any time, temporarily or permanently, with or without notice to you, for any reason, and are not obligated to support or update the Site. These Terms shall survive any termination. We also may impose limits on certain features and services, restrict your access to parts or the entire Site, or charge fees for access to portions of the Site without notice or liability. You acknowledge and agree that we will not be liable to you or any third party in the event that we exercise our right to modify or terminate access to the Site or portions of the Site.
(7) YOUR PRIVACY
(8) COPYRIGHT INFRINGEMENT
In accordance with the US Federal Digital Millennium Copyright Act (“DMCA”), we have designated an agent to receive notifications of alleged copyright infringement associated with the Site. We will, upon receiving proper notice as set forth below, use commercially reasonable efforts to investigate notices of copyright infringement and take appropriate action. If you believe that your copyrighted work or the copyrighted work of another party is being infringed, please notify us at email@example.com . When notifying us of the alleged copyright infringement please provide us with the following information:
(a) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that is claimed to have been infringed;
(b) identification of the copyrighted work alleged to have been infringed;
(c) a description of the material that is claimed to be infringing and information sufficient to locate the material on the Site;
(d) information sufficient to contact the complaining party, such as a physical address, telephone number, and, if available, an electronic mail address;
(e) a statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(e) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on the copyright owner’s behalf.
If we in good faith believe material to infringe a copyright or otherwise violate any intellectual property rights, we will remove or disable access to such material.
(9) TYPOGRAPHICAL ERRORS
Our goal is to provide complete, accurate, and up-to-date information on the Site. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. The Site may contain typographical mistakes, inaccuracies, or omissions, and some information may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
(10) NO ARCHITECTURAL or BUILDING ADVICE
The Site is designed for educational and informational purposes only. The Site does not provide building code, engineering or architectural advice, diagnoses or recommendations about building code, and does not recommend or endorse any products or information for any particular circumstances. You expressly acknowledge and agree that we are not responsible for the results of any decisions made based on your use of the Site. SimplePlan are a visual representation of the clients design and wants for design purpose.
THE CONTENT ON THE SITE IS NOT INTENDED IN ANY WAY TO BE A SUBSTITUTE FOR PROFESSIONAL ENGINEERING AND CONTRACTOR ADVICE. NEITHER THE CONTENT NOR ANY OTHER SERVICE OFFERED BY OR THROUGH THE SITE IS INTENDED TO BE RELIED ON FOR BUILDING CODE OR STRUCTURAL ENGINEERING. NEVER DISREGARD BUILDING CODE OR DELAY IN GETTING APPROVAL FROM LOCAL OR STATE OFFICIALS BECAUSE OF SOMETHING YOU HAVE READ ON THE SITE.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE SITE AND ALL CONTENT, MATERIALS, INFORMATION, TOOLS, APPLICATIONS, PRODUCTS, AND SERVICES PROVIDED ON THE SITE, ARE PROVIDED ON AN “AS IS, WHERE IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. WE AND OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. WE SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY OR LOSS ARISING OUT OF ANY ACTION TAKEN IN RELIANCE ON THE SITE AND/OR ANY CONTENT, TOOLS, APPLICATIONS, PRODUCTS, AND SERVICES PROVIDED ON THE SITE WE MAKE NO WARRANTY, AND EXPRESSLY DISCLAIMS ANY OBLIGATION, THAT: (A) THE SITE WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) THE CONTENT WILL BE UP-TO-DATE, COMPLETE, COMPREHENSIVE, OR ACCURATE; (C) ANY PARTICULAR RESULTS MAY BE OBTAINED FROM THE USE OF THE SITE; (D) THE QUALITY OF ANY CONTENT, PRODUCTS, SERVICES, TOOLS, APPLICATIONS, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS; OR (E) DEFECTS, IF ANY, WILL BE CORRECTED.
(12) LIMITATION OF LIABILITY
IN NO EVENT SHALL WE OR OUR SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, INCREASED, OR CONSEQUENTIAL DAMAGES INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), ARISING FROM YOUR ACCESS TO, OR INABILITY TO ACCESS OR USE THE SITE OR ANY CONTENT, INTELLECTUAL PROPERTY, APPLICATIONS, TOOLS, PRODUCTS, INFORMATION, OR SERVICES PROVIDED IN CONNECTION WITH THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY FOR ANY TYPE OF DAMAGES SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00 USD). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY IN SOME CIRCUMSTANCES. CONSEQUENTLY, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
(13) LIMITATION ON ACTIONS
You agree that any dispute arising out of these Terms or your use of the Site must be filed within one (1) year after the claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms or related right shall not constitute a waiver of that right or provision.
(14) DISPUTE RESOLUTION
You agree that any dispute arising out of or relating in any way to your use of the Site requires that the claim be resolved exclusively by confidential binding arbitration except that, to the extent you have in any manner violated or threatened to violate Intellectual Property Rights, we may seek injunctive or other appropriate relief. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (“AAA”), as then in effect. No claims of any other parties may be joined or otherwise combined in the arbitration proceeding. Unless otherwise expressly required by applicable law, each party shall bear its own attorneys’ fees without regard to which party is deemed the prevailing party in the arbitration proceeding. Except for punitive and consequential damages (which may not be awarded), and subject to these Terms, the arbitrators shall be authorized to award either party any provisional or equitable remedy permitted by applicable law. The parties shall equally share all AAA charges and fees associated with the arbitration.
BECAUSE THE USE OF THE SITE REQUIRES THE ARBITRATION OF ANY CLAIMS OR DISPUTES EXISTING BETWEEN THE PARTIES, NEITHER PARTY WILL HAVE THE RIGHT TO PURSUE THAT CLAIM IN COURT OR BEFORE A JUDGE OR JURY OR TO PARTICIPATE IN A CLASS ACTION OR ANY OTHER COLLECTIVE OR REPRESENTATIVE PROCEEDING. THE ARBITRATORS’ DECISION WILL BE FINAL AND BINDING. OTHER RIGHTS THAT EITHER PARTY WOULD HAVE IF SUCH PARTY WENT TO COURT, INCLUDING WITHOUT LIMITATION THE RIGHT TO CONDUCT DISCOVERY OR TO APPEAL, MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION.
The award of the arbitrators may be enforced in any court having jurisdiction thereof. Each party consents (a) to the non-exclusive jurisdiction of the courts of the State of Florida, or to any federal court located within the State of Florida for any action (i) to compel arbitration, (ii) to enforce any award of the arbitrators, or (iii) at any time prior to the qualification and appointment of the arbitrators, for temporary, interim, or provisional equitable remedies, and (b) to service of process in any action by registered mail or any other means provided by law. Should this Section 14 be deemed invalid or otherwise unenforceable for any reason, it shall be severed and the parties agree that exclusive jurisdiction and venue for any claims will be in the state or federal courts in Florida.
You acknowledge (a) that you have read and understood these Terms and (b) that these Terms have the same force and effect as a signed agreement.
(17) CONTACT INFORMATION
If you have any questions about these Terms, our practices, or your dealings with the Site, please contact us at firstname.lastname@example.org. You may also contact us to update your personal information by notifying us when you change your name or email address.
Last updated and effective: March 8, 2022